FAQ

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General Frequently Asked Questions:


1. How can I scan my Portable LCD TV to receive digital signals?

SET UP SHEET:

STEP 1: Charge the battery for 12 hours
STEP 2: Extend out the antenna to the maximum length
STEP 3: Switch the power output to "on", located on the side panel
STEP 4: Press “Menu” and then press the right arrow four times and select the satellite icon
STEP 5: On this window you will see “Antenna." Make sure you select "Air"
STEP 6: While on this same window, press the down arrow to "auto scan"
STEP 7: Press the right arrow twice. You will see the TV starting to scan for digital channels. Note: do not move the TV during this process
STEP 8: Once completed, the set up screen will automatically appear
STEP 9: Press “Menu” again, and then press the right arrow four times
STEP 10: Select "Auto Scan" to add the channels. Press the right arrow twice to start this process

*Once completed, your TV will be set up to receive digital signals 
*TV is portable, but must be stationary to receive broadcast signal

For additional information please visit http://www.dtv.gov/


2. How can I scan my 13" LCD TV?

QUICK TV SET UP SHEET


STEP 1: Plug in the power supply cord

STEP 2: Attach a cable or antenna for video source

STEP 3: Using the remote, press the “Power” button

STEP 4: Using the remote, press “Menu”

STEP 5: Press the down arrow on the remote to select “Channels.” Once “Channels” is selected, press “Enter” on the remote

STEP 6: While on the sub menu “tuning band”, select either “Air” (if using an antenna) or “cable” depending on your set up configuration. 

STEP 7: Next, select “Auto Channel Search” and press enter on your remote. You will notice the TV is scanning for channels. 

**Note: you have about 5 seconds to make a selection before the screen disappears. In case this does happen, repeat Step 5 again.

STEP 10: If no channels are found during your search, your TV signal is not strong enough. 



3. What should I do when I have trouble with my TV?

Consult the owner's manual for troubleshooting and other support information. And if you need further assistance, please contact technical support 323.201.5067


4. Can I use a universal remote control with my TV?

Unless the universal remote control has an IR learn function, you will not be able to use it . There is no code available


5. How long does the battery last?

Depends on type of product, frequency of usage, and last but not least, make sure you use only brand new batteries for Supersonic products. For a specific model, please refer to the product specs that can be found on our website.


6. When I try to charge the batteries in my handheld rechargeable TV, the batteries do not charge. What am I doing wrong?

If you remove the batteries from the battery compartment, you will see a small switch; switch this to the ‘ON’ position to recharge the batteries. If you are using non-rechargeable batteries, please be sure to place the switch back in the ‘OFF’ position.


7. How do I set up my mp3 player to receive my music files?

Attach a USB cable from a USB port on your computer to the mini USB input on the bottom of your mp3 player.

If you are using Windows XP or Vista, make sure that the player is in the Media Transfer Protocol (MTP) mode. This can be done by pressing the M button. This button is located on the top of your mp3 player. Open Windows Media Player 10 or 11 and follow the directions for transferring (synchronizing) music.

If you have Windows Media Player 9 on your XP machine, upgrade to Windows Media Player 10 or 11. This can be done by visiting www.windowsmediaplayer.com.

If you are using Windows 98SE, Windows ME, or Windows 2000, you will only be able to transfer music using the USB transfer mode. Open Windows Media Player 9, and follow the directions for transferring (synchronizing) music.

If you have version 9 on Windows 98SE or Windows ME, you will need to visit the Download Center for updated drivers.


8. How do I transfer music files into my player

If you are using Windows XP or Vista with Windows Media Player 11, you will need to follow these instructions.
Note: You will be able to download purchased/subscribed songs to the unit.

1. Start Windows Media Player 11 and then connect your unit to your computer. If you have not set up synchronization between your computer and this device, the Device Setup Wizard starts.
2. In Device Setup - Configure Sync, write a name for your mp3 player.
3. Click Finish. The window closes and the Sync feature in the Player is displayed.
4. Select the Library option. On the right pane select Sync List.
5. From the left pane you can select the Play List or Library and you will see the content songs in the center pane.
6. Select the songs form the center pane, drag-n-add them to the Sync List.
Click the Start Sync button on the Sync List pane.
7. Repeat steps 4-7 for any other items that you want to copy to your unit.

If you are using Windows XP with Windows Media Player 10, you will need to follow these instructions.
Note: You will be able to download purchased/subscribed songs to the unit.

1. Start Windows Media Player 10 and then connect your unit to your computer. If you have not set up synchronization between your computer and this device, the Device Setup Wizard starts.
2. In the Device Setup Wizard, select Manual.
3. Click Finish. The wizard closes and the Sync feature in the Player is displayed.
4. Select the Library option. On the right pane select Sync List.
5. From the left pane you can select the Play List or Library and you will see the content songs in the center pane.
6. Select the songs form the center pane, drag-n-add them to the Sync List.
7. Click the Start Sync button on the Sync List pane.
8. Repeat steps 4-7 for any other items that you want to copy to your unit.

If you are using Windows 98SE, Windows ME, or Windows 2000 with Windows Media Player 9, you will need to follow these instructions.
Note: You will not be able to download purchased/subscribed songs using Windows Media Player 9 to this unit. You need Windows XP with Windows Media Player 10 to do that. You will be able to download regular MP3/WMA songs.

1. Start Windows Media Player 9 and then connect your unit to your computer.
2. Click Copy to CD or Device
3. In the Items to Copy pane, in the drop-down list, click the play list, category, or other items that you want to copy.
4. Clear the check boxes next to any filed you do not want to copy.
5. In the Items on Device pane, in the drop-down list, click the device that you want to copy files to.
6. Click the Copy button.
7. Repeat steps 2-5 for any other items that you want to copy to your unit.


9. Why am I not able to transfer music files into my player?

Check to see that the HOLD switch is not turned to the locked position. If so, adjust the HOLD switch to the unlocked position. The HOLD switch is located on the top of your player. Also, check to see that the files you are attempting to transfer are in either the MP3 or WMA format.


10. Why is my player skipping tracks or reading an error?

• You may be receiving an error message if you are playing a copy protected music file. This may occur when you are loading a music file into your mp3 player that has either been corrupted or it was incompatible to play on your device.
• Certain mp3 players can sometimes only play downloaded music from certain downloading services. Part of the agreement with some downloadable music services can be that even the music that you have purchased can only be used by a certain number of computers. Another limitation could be the number of times a music file can be transferred to certain authorized devices. Check with your music download provider about possibly updating or restoring music licenses for purchased MP3s or WMAs.
• Another source of error might be come from the version of Windows Media Player you are using. If you are using version 9 or an earlier version, you will not be able to transfer purchased songs or songs that are being sampled as part of a subscription. To remedy this, upgrade to Windows Media Player 10. 


11. Does my portable Digital TV only work with an antenna or is it cable ready with an input for cable TV?

The unit is cable ready. Please change the setting in the menu options to CTV.