Faqs

QUICK TV SET UP SHEET

STEP 1: Plug in the power supply cord

STEP 2: Attach a cable or antenna for video source

STEP 3: Using the remote, press the “Power” button

STEP 4: Using the remote, press “Menu”

STEP 5: Press the down arrow on the remote to select “Channels.” Once “Channels” is selected, press “Enter” on the remote

STEP 6: While on the sub menu “tuning band”, select either “Air” (if using an antenna) or “cable” depending on your set up configuration.

STEP 7: Next, select “Auto Channel Search” and press enter on your remote. You will notice the TV is scanning for channels.

**Note: you have about 5 seconds to make a selection before the screen disappears. In case this does happen, repeat Step 5 again.

STEP 10: If no channels are found during your search, your TV signal is not strong enough.

Consult the owner's manual for troubleshooting and other support information. And if you need further assistance, please contact technical support 323.201.5067

Unless the universal remote control has an IR learn function, you will not be able to use it . There is no code available

Depends on type of product, frequency of usage, and last but not least, make sure you use only brand new batteries for Supersonic products. For a specific model, please refer to the product specs that can be found on our website.

If you remove the batteries from the battery compartment, you will see a small switch; switch this to the ‘ON’ position to recharge the batteries. If you are using non-rechargeable batteries, please be sure to place the switch back in the ‘OFF’ position.

Attach a USB cable from a USB port on your computer to the mini USB input on the bottom of your mp3 player.

If you are using Windows XP or Vista, make sure that the player is in the Media Transfer Protocol (MTP) mode. This can be done by pressing the M button. This button is located on the top of your mp3 player. Open Windows Media Player 10 or 11 and follow the directions for transferring (synchronizing) music.

If you have Windows Media Player 9 on your XP machine, upgrade to Windows Media Player 10 or 11. This can be done by visiting www.windowsmediaplayer.com.

If you are using Windows 98SE, Windows ME, or Windows 2000, you will only be able to transfer music using the USB transfer mode. Open Windows Media Player 9, and follow the directions for transferring (synchronizing) music.

If you have version 9 on Windows 98SE or Windows ME, you will need to visit the Download Center for updated drivers.

If you are using Windows XP or Vista with Windows Media Player 11, you will need to follow these instructions.

Note: You will be able to download purchased/subscribed songs to the unit.

1. Start Windows Media Player 11 and then connect your unit to your computer. If you have not set up synchronization between your computer and this device, the Device Setup Wizard starts.
2. In Device Setup - Configure Sync, write a name for your mp3 player.
3. Click Finish. The window closes and the Sync feature in the Player is displayed.
4. Select the Library option. On the right pane select Sync List.
5. From the left pane you can select the Play List or Library and you will see the content songs in the center pane.
6. Select the songs form the center pane, drag-n-add them to the Sync List.
   Click the Start Sync button on the Sync List pane.
7. Repeat steps 4-7 for any other items that you want to copy to your unit.

If you are using Windows XP with Windows Media Player 10, you will need to follow these instructions.

Note: You will be able to download purchased/subscribed songs to the unit.

1. Start Windows Media Player 10 and then connect your unit to your computer. If you have not set up synchronization between your computer and this device, the Device Setup Wizard starts.
2. In the Device Setup Wizard, select Manual.
3. Click Finish. The wizard closes and the Sync feature in the Player is displayed.
4. Select the Library option. On the right pane select Sync List.
5. From the left pane you can select the Play List or Library and you will see the content songs in the center pane.
6. Select the songs form the center pane, drag-n-add them to the Sync List.
7. Click the Start Sync button on the Sync List pane.
8. Repeat steps 4-7 for any other items that you want to copy to your unit.

If you are using Windows 98SE, Windows ME, or Windows 2000 with Windows Media Player 9, you will need to follow these instructions.

Note: You will not be able to download purchased/subscribed songs using Windows Media Player 9 to this unit. You need Windows XP with Windows Media Player 10 to do that. You will be able to download regular MP3/WMA songs.

1. Start Windows Media Player 9 and then connect your unit to your computer.
2. Click Copy to CD or Device
3. In the Items to Copy pane, in the drop-down list, click the play list, category, or other items that you want to copy.
4. Clear the check boxes next to any filed you do not want to copy.
5. In the Items on Device pane, in the drop-down list, click the device that you want to copy files to.
6. Click the Copy button.
7. Repeat steps 2-5 for any other items that you want to copy to your unit.

Check to see that the HOLD switch is not turned to the locked position. If so, adjust the HOLD switch to the unlocked position. The HOLD switch is located on the top of your player. Also, check to see that the files you are attempting to transfer are in either the MP3 or WMA format.

You may be receiving an error message if you are playing a copy protected music file. This may occur when you are loading a music file into your mp3 player that has either been corrupted or it was incompatible to play on your device.

Certain mp3 players can sometimes only play downloaded music from certain downloading services. Part of the agreement with some downloadable music services can be that even the music that you have purchased can only be used by a certain number of computers. Another limitation could be the number of times a music file can be transferred to certain authorized devices. Check with your music download provider about possibly updating or restoring music licenses for purchased MP3s or WMAs.

Another source of error might be come from the version of Windows Media Player you are using. If you are using version 9 or an earlier version, you will not be able to transfer purchased songs or songs that are being sampled as part of a subscription. To remedy this, upgrade to Windows Media Player 10.

The unit is cable ready. Please change the setting in the menu options to CTV.

Yes, all models support Micro SD-card, up to 32GB.

Yes, some models support standard USB and some models do not have the USB standard port. Some models will only come with Micro or Mini USB ports. Please review your Model’s specs.

NO. You don't need to register your Supersonic Tablet. To process Warranty you need to keep your Proof of purchase receipt.

Yes, we have limited Models that support SIM card. You can make a phone call, send messages, use internet with GSM/WCDMA ON 3G NETWORKS, depending on your SIM. Using Wi-Fi and the help of software’s such as Skype.

Most tablets support transfer of files, we have several models that support Bluetooth functions. You can go to our website to find our Bluetooth Models.

Dongles are devices that are plugged into a device to access protected software or facilities like the internet and prevent unauthorized access. Tablets which do not support SIM facility usually come with dongle support to surf the internet. Generally, budget tablets support dongle.

Connect to a Wi-Fi network and use one of the two pre-installed browser options to surf the Internet.

Yes, you can connect via Ethernet; you will need to use a special Ethernet adapter and an OTG cord to connect to your Home router. Best way to connect to the Internet is via Wi-Fi connectivity. Please check with your Internet service provider on how to setup a Wi-Fi connection in your home. If you do not have a Wi-Fi network at home, you can access Wi-Fi hotspots at many public places, like cafés, airports, hotels, bookstore etc.

Authentication error when trying to connect to your Wi-Fi is normally an issue with a password "error". The router/modem is not recognizing the password that was typed in for access. You may need to confirm you are using the correct password by contacting your service provider. Make sure to check the box for "Show Password" so that you can see what has been typed in and if it is correct.

For some airlines, Wi-Fi is provided (Fees may be associated). Airlines will typically let you use Wi-Fi above a certain altitude. Please check with your airline(s) for details. When you connect to the airline's hotspot, You will be prompted and redirected to the Web browser on your tablet.

Should charge for 4-6 hrs. first time or until fully charged battery icon shows up on display screen.

Battery replacement is not supported. You will need to service your tablet with Manufacturer. See your Warranty terms.

Usually, to recharge your rechargeable battery depends on battery size. Most 7" inch tablet can fully charge in 2-3 hrs. For 9-10"13" fully charge in 4-6hrs.

It Depend on your rechargeable battery type and Frequency of use. Please refer to the product specs that can be found on our website.

Yes. The easiest way to do so is via the included Google applications on your device. You will need to sync your data to the device periodically by connecting to the internet, where your device your retrieve your data from the Google cloud. Supported Google services include but are not limited to Gmail and Google Calendar.

Yes, Video support for Android devices varies, depending on the chipset and associated video decoder on the device. Flash video depends on support for Adobe flash. However, some web services such as YouTube have videos formatted for mobile devices and do not require Adobe flash to view.

Many Android devices have built in G-sensors (accelerometers) that detect the orientation of the device and rotate the screen. However, this may not always be implemented correctly, or disabled altogether. Make sure you have not enabled the 'lock rotation' setting.

To apply Manufacturer's Firmware it requires Software tools and special programming skills and it best to be done by a Service tech specialist in this field. Firmware is available upon request. Do not flash a firmware that was not intended for your device. You might end up with a brick no one can fix.

Typical tablets are embedded platforms, and do not have replaceable RAM modules. They are closer to the Smartphone. So no, you can't just upgrade the RAM.

Usually no, the flash memory ROM chip is typically soldered on the main board and is not end-user replaceable. Some tablets have external storage in the form of a microSD card. Recent versions of Android do not allow the installation of applications or application data on to external storage devices when you are allowed to move applications to the external microSD

Microsoft Windows usually has no support for the type of hardware used by most Android tablets. As such, you generally cannot install Windows onto an Android tablet.

Yes, you will need to obtain the USB OTG cable must be connected in a specific way for your tablet’s USB peripherals to work. Generally, you can expect mice, keyboards, and storage drives (FAT) to work. Standard device USB Host does support this feature.

Upgrading Android is not always trivial, and typically is not supported by the device manufacturer for many of the devices updated to latest version of android you can purchase separately.

The official requirements for Adobe Flash on Android include Android 2.2 AND a CPU better or equal to the Cortex A8 CPU. Cortex A9 CPUs including Tegra 2 processors also work.

The Cortex A5 and A7 processors also are expected to be supported, but their performance is usually too poor to run most Flash sites well. While Adobe Flash Player is no longer available on the Google Play Store.

Upgrading Android is not always trivial, and typically is not supported by the device manufacturer for many of the devices updated to latest version of android you can purchase separately.